Major Solutions Managed Services vs. the Break-Fix Mentality

Major Solutions Managed Services vs. the Break-Fix Mentality

Managed services are a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.

If you fall behind in keeping up with things such as backups, patches, updates, virus protection, and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result. Managed Services with Major Solutions prevents that devastation and financial strain.

Why Break-fix is no longer good enough for your business

A Break-fix service call fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed. Today, no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system. Some businesses rely on employees with no education in IT, this is dangerous and very costly. When you use the Break-fix method the cost is always higher and the cost to the reputation of your business when you tell customers you can’t service them due to a network failure. Your reputation is a priceless value of your business, Break-fix method puts that in jeopardy.

Do Managed Services Cost More Than Traditional Break-Fix Services?

Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a year of service calls. Therefore Major Solutions can offer a “better” service without charging more. Service calls can add up, replacing machines that don’t need to be replaced or not knowing what is going on with your network is very costly, especially to your bottom line.

How are Managed Services priced?

Major Solutions base their price on a flat-rate monthly basis. Depending on the services included in your individualized plan, pricing is usually based on the number of devices, with different packages priced at different levels.

Basic services often start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, service provider’s offer fully managed services that cover everything from alerts through problem resolution.

At Major Solutions we custom create every contract to fit your specific needs. Call today and schedule your free consult at 724-415-9821

The Real Benefits of Managed Services with Major Solutions

Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Major Solutions is a trusted firm that will keep you up and running.

Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality 24-hour monitoring: Major Solutions “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.

6 Additional Benefits of Managed Services:

1. Increased operational efficiency 2. Reduced operating costs 3. Cost-effective access to enterprise-level support 4. Minimized downtime 5. Allows the focus to be on running the business, and not the technology 6. Peace of mind from knowing that the network is monitored 24/7/365

So adding another monthly fee wasn’t exactly what you were looking for …?

We can clearly understand and relate to that mode of thinking. In this day and age it feels like every company we deal with is trying to figure out a way to squeeze more money out of us — especially on a monthly basis. IT support services is not immune to this change in business climate.

But that being said, Managed Services is not just a short lived fad, or a way for IT companies to fatten their wallets. Managed Services is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with Major Solutions’ firm that is protecting one of their most important assets… their data.

Which type of maintenance do you currently have?

If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.

1. Do you find out immediately if your data back-up fails to run? 2. Do you know which equipment on your network is aging and might need replacing in the next 6 months? 3. Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly? 4. Do you know if the latest security patches have been installed on your network? 5. Do you know who the heaviest internet users are, and whether they are downloading large files which can slow down the network, or accessing inappropriate web sites? 6. Do you know which PCs are running out of memory, affecting user performance? 7. Do you have one number to call for all of your technology service requirements? 8. Do you only hear from your computer guys “after” things break?

How do you create a Managed Service Plan?

A free consultation will outline your Managed Services Plan. Suggestions may be made to help you improve your network’s performance. Our Techs truly care about the customer and keeping you up and running to the highest quality. Advice on how to get the most out of your machines is common practice.

Call and schedule your free consultation with Major Solutions 724-415-9821

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